At VORNALLIS, customer satisfaction is our top priority. Our refund policy is outlined below to ensure clarity and transparency.
To qualify for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Requests for refunds must be made within 30 days of the date of purchase.
Certain goods are exempt from being returned, including perishable goods, personalized products, and items marked as final sale. We encourage you to refer to the product description for item-specific return policies.
To initiate a refund, please contact our customer service team at [email protected] with your order number and details about the product. We will guide you through the next steps. Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that shipping charges are non-refundable.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Thank you for choosing VORNALLIS. We appreciate your business and strive to provide you with the best customer service experience.